Question 1

How does Flowna work?

Accepted Answer

You pick a post and a keyword. When someone comments that keyword, Flowna instantly sends them the DM you wrote — with your link or button attached. It works the same way for story replies and direct messages.

Question 2

How fast is setup?

Accepted Answer

Most people go from connecting their Instagram account to a live automation in under two minutes. There's nothing to install and no code to write.

Question 3

Do I need coding skills to use Flowna?

Accepted Answer

None. You build an automation in a short step-by-step flow: choose the post, set your keywords, write the DM. Most people have their first one live in a few minutes.

Question 4

Can Instagram ban my account?

Accepted Answer

Flowna only uses Instagram's official Messaging API and stays within Meta's rate limits and policies — it never touches your account through unofficial methods that put it at risk. We'd still recommend replying to genuine engagement rather than mass-messaging, so your automations stay comfortably within Instagram's guidelines.

Question 5

Can Flowna reply to Instagram comments automatically?

Accepted Answer

Yes. Pick one specific post or reel — or every post — set the keywords that should trigger it, and Flowna posts a public reply on the comment and sends the DM.

Question 6

How many Instagram accounts can I connect?

Accepted Answer

Flowna works with one connected Instagram account at a time. To switch, disconnect the current account and connect another — each account's automations and history stay separate. Agencies that need several accounts at once should look at the Custom plan.

Question 7

Can agencies use Flowna?

Accepted Answer

Yes. If you manage multiple brands or need team access, white-labeling, or advanced permissions, the Custom plan is built for agencies — get in touch and we'll tailor it to how you work.

Question 8

Is Flowna using the official Instagram API?

Accepted Answer

Yes. We're built on the official Instagram Messaging API, so your account stays secure and compliant. We never ask for or store your Instagram password.

Question 9

Will Flowna work while I am offline?

Accepted Answer

Absolutely. Flowna runs 24/7 in the cloud — your auto-replies fire even while you sleep.

Question 10

Do I need an Instagram Business account?

Accepted Answer

You need either a Business or Creator account to connect via the official Instagram API. Both work great with Flowna.

Question 11

How does the free trial and billing work?

Accepted Answer

You get 7 days free. To set up the mandate your bank asks for a ₹5 authorization, which is refunded — you're not charged for the plan until the trial ends. Cancel any time before then and you pay nothing.

Question 12

Can I cancel anytime?

Accepted Answer

Yes. Cancel from your dashboard in a couple of clicks — no email or phone call needed. Cancel during the trial and you're never charged; cancel later and you keep access until the end of your current billing period.

Question 13

What's your refund policy?

Accepted Answer

The 7-day free trial means you only ever pay once you've decided Flowna is worth it — you're not charged until the trial ends, and cancelling before then costs nothing. If you've been billed and something isn't right, contact support and we'll help sort it out.

Question 14

Can I upgrade later?

Accepted Answer

Yes. You can move to the Custom plan whenever you need team features, multiple brands, or white-labeling, and your existing automations carry over.

Question 15

What happens to my ₹399 price later?

Accepted Answer

Subscribe during the founding offer and you keep ₹399/month for as long as you stay subscribed — even after the price returns to ₹1,499/month for everyone else. If you cancel and come back later, you rejoin at whatever price is current then.

The Flowna Blog